Table of Contents
How to search products?
Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.
How are shipping costs calculated?
The calculation of shipping costs is based on the chosen shipping method (air) and the weight of the product being shipped. Our preferred shipping provider is DHL. To determine the final cost of shipping, you can select the items you wish to purchase and add them to your cart. The cart will then display the total cost, including shipping charges, calculated based on the weight of the items. For more details on how shipping costs are calculated, please contact us directly.
How to track my order?
To track your order, you have a couple of options available:
- Tracking Code via Email: After your order has been shipped, you will receive an email containing a tracking code. Simply click on the tracking code provided in the email, and it will redirect you to the DHL website where you can access real-time tracking details.
- Track Your Order Page: Visit our website and locate the “Track Your Order” page. Once you’re on the page, you’ll need to enter your Order ID, which can be found in the Purchase Order email sent to you after placing your order. Additionally, provide the Billing Email associated with your order in the designated fields. Once you’ve entered the necessary information, click on the “Track” button to retrieve the latest tracking updates for your order.
By utilizing either of these methods, you will be able to conveniently track the progress of your order and stay updated on its whereabouts.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Do you offer cash on delivery?
We are pleased to offer Cash on Delivery (COD) as a payment option exclusively for our customers in Kuwait at present. For shipping outside of Kuwait, we utilize the services of DHL, a reliable and renowned shipping provider.
To determine the shipping charges for your order, we calculate them based on the weight of the items you have purchased. This ensures that the shipping costs are accurate and reflective of the resources required for delivery.
For a comprehensive understanding of how the shipping charges are calculated, we recommend visiting our Shipping & Delivery page. This page provides detailed information on the factors influencing the shipping costs, ensuring transparency and clarity.
We understand the significance of fair and transparent pricing, and we strive to maintain competitive rates while delivering your orders in a timely and efficient manner.
If you have any further inquiries or need assistance with the shipping process, please don’t hesitate to reach out to our dedicated customer support team. We are here to provide you with the information and support you need to ensure a smooth and satisfactory shopping experience.